Postage & Returns Policy

Postage Policy

I hope you will be happy with your purchase. Packaging is made from ecologically friendly materials wherever possible.

All items will be normally be despatched within 1-2 working days, by Royal Mail First Class post. Other providers may be used from time to time.

If you wish your order to be a premium service, please contact me for details and pricing.

The above refers to UK postal addresses. I do despatch internationally, however please contact me to arrange.

Returns Policy

Breakages are rare, however, with glass products, this occasionally happens. In these circumstances, please mail me photographs of the broken items and the associated packaging and I will arrange for the despatch of a replacement.

Returns are accepted within 10 days of delivery. If you wish to return a piece, please:

• e-mail me and provide your reason for returning the item

• return the pieces within 10 days of receipt, in the original packaging where possible

• obtain proof of posting

Refunds will be made, in full, by the original payment method. Original postal charges are non-refundable.

Please note that no refund will be possible for bespoke or commissioned items.